We ship worldwide from our own workshop. Fixtures are crated individually and dispatched insured.
Processing time
| Item type | Processing time before dispatch |
|---|---|
| Standard stock items | 2–4 business days |
| Made-to-order / custom fixtures | 3–5 weeks (confirmed on quotation) |
Shipping methods and transit time
| Destination | Method | Typical transit time |
|---|---|---|
| United States & Canada | Express air freight, door to door | 5–9 business days |
| Europe / United Kingdom | Express air freight, door to door | 6–10 business days |
| Australia / New Zealand | Express air freight, door to door | 7–12 business days |
| Middle East / Asia | Express air freight, door to door | 4–8 business days |
Transit times are estimates provided by our carriers and are not guaranteed. Oversized and multi-crate consignments may take longer.
Shipping cost
Shipping is calculated at checkout for standard items based on destination and weight. Chandeliers and other oversized fixtures often ship as freight, where the cost depends on the crate dimensions and the destination terminal; in those cases you may check out with the “Bank transfer / request an invoice” option and we will send a firm freight quotation before you pay.
Duties, taxes and customs
Prices exclude import duties and taxes. Shipments to countries outside our own are sent DDU/DAP: the carrier will contact you to collect duties, import VAT and clearing fees on delivery. These charges are not collected by us and cannot be estimated reliably in advance because they depend on the destination country and the declared value.
Tracking
You will receive a tracking number by email once your order is dispatched. If you have not received tracking within the processing time above, email service@xy-lighting.com.
Failed deliveries and address errors
Please check your delivery address carefully. Redelivery charges, storage charges and the cost of returning a consignment because of an incorrect address, a refused delivery or an unpaid duty bill are the customer’s responsibility.
Inspection on arrival
Inspect your delivery before signing, and note any visible damage on the carrier’s paperwork. Report damage, shortage or an incorrect item within 7 days of delivery with photographs. See our Refund & Returns Policy.
Last updated: October 14, 2026