This Privacy Policy explains how XY Lighting Co., Limited (“we”, “us”, “our”) collects, uses and protects personal information when you visit xinyuelight.com or place an order with us.
Information we collect
- Order information — your name, billing and shipping address, email address, telephone number and the details of the products you purchase.
- Payment information — payments are processed by our payment providers. We never receive or store your full card number. Our providers return only a payment confirmation and the last four digits of the card.
- Account information — if you create an account, we store your email address, order history and saved addresses.
- Trade programme information — if you apply for a trade account, the company details, resale documentation and project information you submit.
- Technical information — IP address, browser type, device type and pages viewed, collected through cookies and similar technologies.
How we use your information
- To process, fulfil and deliver your order, and to provide order confirmations and shipping notifications.
- To respond to enquiries, quotations and customisation requests.
- To prevent fraud, verify payments and meet our accounting and tax obligations.
- To improve our website, product range and customer service.
- To send marketing communications, but only where you have opted in. You may unsubscribe at any time using the link in any marketing email.
Who we share information with
We share personal information only with parties who help us run our business, and only to the extent necessary: payment processors, freight forwarders and couriers, our email and hosting providers, and professional advisers. We do not sell personal information.
International transfers
We ship internationally, so your order information may be transferred to and processed in countries outside your own, including the location of our fulfilment partners. Where information originates in the European Economic Area or the United Kingdom, we rely on standard contractual clauses or an equivalent safeguard.
How long we keep information
Order records are retained for as long as required by applicable tax and commercial law. Account information is retained while your account is active. Marketing preferences are retained until you withdraw consent.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a portable copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, email service@xy-lighting.com. If you are in the European Economic Area or the United Kingdom you may also lodge a complaint with your local supervisory authority. If you are a California resident, you may request disclosure of the categories of personal information we have collected; we do not sell personal information.
Cookies
We use strictly necessary cookies to operate the shopping cart and checkout, and analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; the cart and checkout will not work without strictly necessary cookies.
Security
The site is served over HTTPS. Payment card data is handled by our payment providers under PCI DSS requirements. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information.
Children
Our products are sold to adults. We do not knowingly collect personal information from children.
Changes and contact
We may update this policy from time to time; the date at the top of this page shows when it was last revised.
XY Lighting Co., Limited
Unit 000, 00/F, Example Industrial Building, Kowloon, Hong Kong
Email: service@xy-lighting.com
Telephone: +852 0000 0000
Last updated: October 14, 2026